Welcome to The Royal Bank of Scotland Group Site.
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Career FAQs
About Vacancies
Q. Who can I speak to about a vacancy that I have seen advertised on this site??
Q. How do I find a vacancy in which I may be interested?
Q. What can I do if I cannot find a vacancy that I’d be interested in?
Q. Do you accept speculative applications?
Q. What is the closing date for applications?
About Applications
Q. How do I apply?
Q. What do I need in order to submit an application?
Q. What happens if I do not have an email address?
Q. How long will I need to make an application?
Q. Do I need to complete this application in a single session?
Q. What can I do if I do not have a CV in an electronic format to apply for a role advertised on this site?
Q. What happens if I cannot submit my details?
Q. What happens if I cannot upload my CV?
Q. I have entered answers to the initial questions but I am not allowed to start my application. What do I need to do?
Q. Is it best to use a recruitment agency to represent me?
About Diversity
Q. Does the company employ individuals with disabilities?
Q. Do you have an upper age limit for applicants?
About Response
Q. How long will I have to wait before hearing about my application?
Q. What can I do if I have made an application and have received no confirmation?
Q. What can I do to check the progress of my application?
Q. If my application is unsuccessful will I be given feedback?
About Data
Q. What happens to the data that I submit?
About Travel Arrangements
Q. Will I be paid travel expense if I am invited for an interview?
About using the internet
Q. What can I do if I cannot access the internet from home?
Q. What can I do if this site is slow?
Q. What can I do if this site cannot be displayed properly?
About using Global Applicant Tracking System
Q. What happens if I forget my username and password?
Q. What happens if I set up an alert and have not received anything?
Q. What does the ‘Email a Friend’ feature do?
Q. Who can I speak to about a vacancy that I have seen advertised on this site?
Q. How do I find a vacancy in which I may be interested?
A. There are two ways of doing this you can either use the search facility or the alerts facility. In either case you will need to select the kind of job that you are interested in from categories shown in the drop down menus, if you are using the search facility you will then need to press submit, if you are using the alert facility to will then need to confirm your selection.
Q. What can I do if I cannot find a vacancy that I’d be interested in?
A. Create an alert so that when a suitable vacancy is added you will receive notification via e-mail.
Q. Do you accept speculative applications?
A. At this time we only accept applications for open vacancies that are advertised on this website. If you cannot find a vacancy in which you are interested please create an alert so that when a suitable vacancy is added you will receive notification via e-mail.
Q. What is the closing date for applications?
A. The position will automatically go off the website once it gets closed.
Q. How do I apply?
A. Search for the vacancy in which you are interested and then apply on-line by clicking the 'apply' link on the job description.
Q. What do I need in order to submit an application?
A. (For the ‘experienced hire’ module) You will be asked for your basic contact information – name, email and postal address and telephone numbers, date of birth an indication as to how you found the vacancy for which you are applying and to upload a CV in an electronic format such as Microsoft Word or Acrobat PDF document. You will also be asked to submit details that will be used for monitoring the diversity of candidates – however, this is not compulsory. When you have completed your application click the submit link!
Q. What happens if I do not have an email address?
A. You can obtain email addresses from many webmail providers such as Microsoft Hotmail.
Q. How long will I need to make an application?
A. Application should be done once only & you will be able to return to your application as and when required and check the status of your application.
Q. Do I need to complete this application in a single session?
A. You can return to update your details as often as you wish before submitting your application. Simply click ‘update my details’ and enter your username and password.
Q. What can I do if I do not have a CV in an electronic format to apply for a role advertised on this site?
A. If you are unable to submit an electronic copy of your CV for a role advertised on this site please contact the local recruiter.
Q. What happens if I cannot submit my details?
A. Please ensure that you have submitted your details in the correct format and that mandatory details are included.
Q. What happens if I cannot upload my CV?
A. We would recommend you to only upload MS-Word or .PDF document. If your file is very big and your internet connection very slow you may find that your user session has expired during upload.
Q. I have entered answers to the initial questions but I am not allowed to start my application. What do I need to do?
A. Unfortunately, at this time, you do not meet the minimum criteria for this role within this organisation.
Q. Is it best to use a recruitment agency to represent me?
A. In most cases direct applications are preferred.
Q. Does the company employ individuals with disabilities?
A. This organisation is an equal opportunities employer and the applications are welcome for all members of the community. However in some cases a genuine occupation qualification may require applications from a segment of the community.
Q. Do you have an upper age limit for applicants?
A. No, there are no restrictions on age apart from where applicants are past the retirement age for employees of this organisation.
Q. How long will I have to wait before hearing about my application?
A. This can vary depending on each particular vacancy but we will send you an e-mail acknowledging receipt of your application.
Q. What can I do if I have made an application and have received no confirmation?
A. Log back into your application to make sure that you have completed it and pressed the SUBMIT button.
Q. What can I do to check the progress of my application?
A. Log back into your application to make sure that you have completed it and pressed the SUBMIT button.
Q. If my application is unsuccessful will I be given feedback?
A. Unfortunately due to the volume of applications that we receive it is not possible to provide feedback.
Q. What happens to the data that I submit?
A. All applications will be treated confidentially and circulated only to those individuals involved in the recruitment process.
Q. Will I be paid travel expense if I am invited for an interview?
A. Local candidates should make their own arrangements and travel expenses are not reimbursed.
Q. What can I do if I cannot access the internet from home?
A. You can get internet access form a number of places – many café’s, libraries and job centres have computers that you can use.
Q. What can I do if this site is slow?
A. This may be down to the amount of traffic that your ISP is experiencing. Contact your ISP to find out about traffic.
Q. What can I do if the site cannot be displayed properly?
A. This may be because of the browser or monitor settings on the computer that you are using.
Q. What happens if I forget my username and password?
A. Simply click the link 'forgotten log-in details?' Then enter the same email address that you supplied when first applying and these details will be sent to you.
Q.What happens if I set up an alert and have not received anything?
A. When you create an alert you will receive an email asking you to confirm that you wish to receive further notifications. If you have done this and are not receiving alerts this is either because no new vacancies matching your criteria have been added or because you need to refine your criteria.
Q.What does the 'Email a Friend' feature do?
*Please note that it is vital that you have a valid email address.
(For the ‘volume’ module) You will be asked for your basic contact information – name, email and postal address and telephone numbers, details of your employment and educational history, your qualifications, referees and other information in support of your application plus an indication as to how you found the vacancy for which you are applying. You will also be asked to submit details that will be used for monitoring the diversity of candidates – however, this is not compulsory. As you complete each section click the ‘section complete’ link. When you have completed your application click the submit link!
*Please note that it is vital that you have a valid email address.
Outstation candidates are reimbursed an economy class airfare, to and fro. They are also given a pick up and drop from the airport.
